Clarity Starts Here
Table of Contents
Getting Started
Do you take on all clients who approach you?
360 ONE is selective about who it works with, not to be exclusive, but to ensure genuine value can be added to every client relationship. If the fit is not right for your situation, you will be told honestly and pointed in the right direction.
How do I get started with 360 ONE?
Getting started with 360 ONE is straightforward. Whether you are an individual or a business, reach out through the website or give the team a call. A consultation is arranged where the team takes the time to understand your goals, challenges and financial needs. From there, a clear plan and costs are provided, designed around your objectives, whether that is improving cash flow, optimising tax strategies or building long term wealth.
How long have you been operating?
The practice was founded in March 2007 and built its reputation as Devenny Payne across Bacchus Marsh and beyond. In 2026, the practice stepped forward as 360 ONE, a new name that reflects the complete, integrated partnership it has always delivered.
Are you available outside of business hours?
Core hours are Monday to Friday, 9:00am to 5:00pm. For urgent matters, the team will always do its best to respond promptly. Please let us know if a matter is urgent when making any requests. You will always be kept informed about what to expect during peak periods such as tax time.
If you are seeking an appointment or requirement outside of our usual office hours, please let us know what your requirements are. We will do our best to accommodate your request or find an alternative that works for us both.
How quickly can I get started?
Once a discovery call has taken place and you have decided to proceed, new clients can typically be onboarded within one to two weeks. During busy periods such as tax time, it may take slightly longer, but timing is always communicated upfront.
What do I need to bring to the first meeting?
Nothing formal is required for the discovery call. Come ready to talk about your business and what you are looking for. If you decide to proceed, you will be told exactly what is needed to get started.
Our Services
What services does 360 ONE offer?
360 ONE offers a full range of accounting and advisory services including business accounting and tax, self managed super fund setup and management, wealth and financial planning, and bookkeeping and cloud finance solutions. Each service area is covered in detail across the services pages.
How often will we meet?
At minimum, twice a year. Once at year end and once mid year to check in on where things stand. For clients on an advisory engagement, quarterly catch ups are typically recommended. Either way, a rhythm is agreed at the start and adjusted as your needs change.
Do you work with businesses outside Bacchus Marsh?
Absolutely. 360 ONE works with clients across Victoria and beyond. Most advisory and compliance work is handled via video call and cloud based systems, so geography is rarely a barrier. Meeting clients in person is always welcome, but it is not a requirement.
What size businesses do you typically work with?
The sweet spot is businesses with $200K to $15M in annual revenue, typically with 5 to 20 staff. That said, if you are slightly outside that range and the fit feels right, the team would still love to talk.
Pricing
How do you charge for your services?
Transparently, and always agreed upfront. Bookkeeping packages are fixed price so you always know what you are paying. For accounting and advisory work, a fixed fee or value based model is agreed upfront before anything starts. Pricing is discussed openly at your discovery call and confirmed in writing before work begins.
Do you offer fixed price packages?
Yes, particularly for bookkeeping and compliance services. Fixed pricing means you can budget with confidence and there are no surprises. Bookkeeping packages are outlined on the Bookkeeping and Virtual CFO page.
Is there a minimum engagement period?
For most services, an initial minimum term is required, typically 12 months for compliance and advisory work, so there is enough time to add genuine value and build a proper understanding of your business. This is always communicated clearly before you commit.
What is included in a discovery call, and is it free?
Yes, completely. The discovery call is a no obligation conversation, usually 20 minutes, where the team learns about your business, answers your questions, and works out whether 360 ONE is the right fit. If the fit is not right, you will be told honestly.
Can I get a quote before committing?
Absolutely. Once the scope of what you need is understood through the discovery call, a clear written proposal with pricing is provided before any decision is made.
We will not commence any work until you have accepted and signed our engagement letter and service agreement.
Technology
How do you request and collect my documents and information?
To streamline document collection, we use Content Snare, a secure platform that allows you to upload files and provide information in one place. You’ll receive a personalised link via email with clear instructions on what’s required, and you can save your progress and return at any time. If you encounter any issues, we’re always available to guide you or arrange another method that suits you better.
How do I sign documents electronically?
We use FuseSign and NowInfinity for secure electronic document signing. You’ll receive an email with a link guiding you through the signing process step-by-step. These platforms are designed to be user-friendly and legally compliant. If you have any trouble accessing or completing your documents, our team is here to assist or can provide alternative signing options.
What software do you use for online meetings and video calls?
We primarily use Microsoft Teams for video meetings. It’s secure, easy to use, and allows us to share screens and collaborate in real time. You can join via your web browser or the Teams app – no advanced setup is required. If you prefer an alternative or experience any difficulties, please let us know and we’ll happily accommodate your needs.
I am not very tech savvy. Will I be able to manage Xero?
Yes, and the good news is that many of our clients never need to touch Xero at all, because we take care of all the hands-on bookkeeping for them. How much you use the software is entirely up to you, and it depends on the services you engage us for. If you would like to be hands on, we will set you up and walk you through it at a pace that suits you, with as much support and training as you need. If you would prefer to leave it with us, we will manage everything behind the scenes and keep you across what matters. Either way, your comfort with technology is never a barrier to working with us.
What other software does Xero integrate with?
Xero connects with hundreds of third party applications including inventory management, POS systems, job management software, e-commerce platforms and more. Your current setup is reviewed and integrations are recommended that reduce manual work and improve data accuracy.
How is my financial data kept secure?
Xero uses bank level encryption and two factor authentication as standard. 360 ONE has strict internal protocols around who can access client data and how it is handled. Your information is never shared with anyone without your explicit consent.
Switching Accountants
We already have an accountant. Is it worth switching?
Many of the best client relationships at 360 ONE started with exactly that question, and it is a worthwhile one to ask. A few signs it might be time for a change: you only hear from your accountant at tax time, proactive advice is not being offered, you have outgrown their capability, or you simply do not feel like a priority. The discovery call is a good way to get a sense of what else might be possible, with no obligation to commit.
Is it complicated to switch accountants?
It is simpler than most people expect. Once you decide to move forward, 360 ONE handles the transfer process, including requesting your files and records from your previous accountant. In Australia, your previous accountant is obligated to transfer your files in a timely manner. The process is managed and you are kept informed at every step.
Will there be a gap in my accounting or compliance obligations during the switch?
No. The transition is planned carefully to ensure there are no gaps in your compliance or reporting. A start date is agreed and everything is covered from day one.
Do I need to tell my current accountant before approaching 360 ONE?
No. You are free to explore your options without notifying your current accountant first. They will only be contacted once you have decided to proceed and have provided written authority to do so.
What happens to my historical records and tax history?
All historical records transfer to 360 ONE as part of the onboarding process. They are reviewed thoroughly so the team has a complete picture of your financial history before any advice is provided.
Advisory Services
Do you work with tradies and sole traders?
360 ONE has significant experience working with trade businesses and sole traders, from setting up the right structure at the start through to managing bookkeeping, BAS and tax as they grow.
How can a business consultant help my trade business?
360 ONE works with electricians, plumbers, builders and contractors across Australia. From structuring your business and managing BAS through to tax planning and growth strategy, the team understands the cash flow pressures and compliance obligations that come with running a trade operation. The goal is to make the financial side of your business work as hard as you do.
Can you help with medical practice structures and trust arrangements?
Absolutely. Structuring a medical practice correctly has significant implications for tax, asset protection and succession. 360 ONE assesses your current arrangements and recommends the most effective structure for your circumstances.
Do you work with lawyers, consultants and other professionals?
360 ONE works with a broad range of professional services businesses including legal, consulting, financial services and creative firms. High income professionals often have significant opportunities to reduce their tax position and build wealth through the right structures, and that is where the real value is added.
What is the difference between accounting and business advisory?
Accounting keeps you compliant: tax returns, BAS, financial statements, the obligations that need to be met every year. Advisory is the strategic conversation that sits alongside that, looking at your structure, your cash flow, your growth plans and the bigger decisions ahead. 360 ONE does both, and they work considerably better together than apart.
Accounting Services
What tax concessions are available to farmers?
There are a number of concessions available to primary producers, including income averaging, the farm management deposit scheme and small business capital gains tax concessions. 360 ONE assesses your eligibility and makes sure you are accessing every entitlement available to you.
Can you help with capital gains tax on a property sale?
Yes, and the earlier 360 ONE is involved the better. Capital gains tax planning is most effective well before the sale is on the table. The team works through the implications with you and structures the transaction in the most tax effective way possible for your circumstances.
When should a startup bring on an accountant?
As early as possible. Starting a business is exciting and the financial side can feel like something to sort out later. The structure and tax decisions made early on have a lasting impact, and good advice at the beginning makes every stage that follows considerably easier.
How can I improve my tax strategy with 360 ONE?
Effective tax planning is about more than meeting compliance requirements, it is about maximising opportunities. The 360 ONE team takes the time to understand your unique situation, identifies every deduction and offset available to you, and develops a strategy to minimise your tax liability. A proactive approach means you are kept informed about upcoming changes in tax legislation and how they might affect you.
What is the difference between accounting and business advisory?
Accounting keeps you compliant: tax returns, BAS, financial statements, the obligations that need to be met every year. Advisory is the strategic conversation that sits alongside that, looking at your structure, your cash flow, your growth plans and the bigger decisions ahead. 360 ONE does both, and they work considerably better together than apart.
What makes 360 ONE different from other accountants?
The best financial advice arrives before you know you need it. 360 ONE brings strategic clarity to the decisions that matter, identifies opportunities across your full financial picture, and keeps every part of that picture connected, so the advice you receive in one area strengthens every other. That is what a complete 360 degree partnership looks like in practice.
Bookkeeping Services
Do I need to be on Xero to use your bookkeeping services?
For bookkeeping clients, yes, 360 ONE works exclusively in Xero. If you are on another platform, the migration is handled as part of onboarding. For accounting and advisory clients, we strongly recommend Xero, as this is where our team specialises. However, if you are already using another system, we are happy to discuss your situation.
It is typically simpler than people expect, and the improvement in visibility and efficiency is almost always worth it.
How do I get my documents and receipts to you?
We will work with you to identify the simplest system that is most appropriate for you and your business. This may mean Xero’s built-in receipt capture features, an add-on document tool, a shared folder, or another method. The goal is to make it as straightforward as possible on your end.
What is the difference between a bookkeeper and an accountant?
A bookkeeper maintains your day to day financial records, reconciling transactions, managing payroll and lodging BAS. An accountant works at a higher level, preparing financial statements, managing tax and providing strategic advice. At 360 ONE you get both under one roof, which means your bookkeeper and your accountant are always on the same page.
How quickly can you get started?
Once an initial call has taken place and scope is agreed, a new bookkeeping client can typically be onboarded within one to two weeks. If the books are behind, a catch up plan will be worked out first.
Can you help if my books are a mess?
Absolutely, and you would not be the first. 360 ONE will do an initial review, work out what needs to be fixed, and provide a clear plan and cost to get everything back on track before moving into ongoing bookkeeping.
Wealth Services
Do you provide financial planning advice?
Accounting based wealth and tax planning advice is a core part of what 360 ONE does. Where specialist licensed financial planning advice is required, such as investment advice or insurance, the team works with trusted referral partners to ensure coordinated, holistic support. The boundaries of advice are always communicated transparently.
Do I need a financial planner or an accountant for wealth advice?
Ideally both, working together. Accountants are best placed to advise on tax structuring, entity setup, superannuation in an SMSF context and business strategy. Licensed financial planners handle investment advice and insurance. 360 ONE integrates both through in house expertise and trusted referral partnerships, so you are not managing two separate relationships.
When should I start thinking about wealth planning?
Earlier than most people do. The compounding effect of good decisions made at 35 or 40 is dramatically greater than the same decisions made at 55. If your business is growing and you are not actively thinking about wealth strategy, now is the right time.
Do you work with clients who already have a financial planner?
Yes. 360 ONE is comfortable working alongside existing advisors and can coordinate with your financial planner to ensure your tax and wealth strategies are aligned. In some cases, clients find that consolidating advice through 360 ONE and the referral network simplifies things considerably.
Succession Services
Can you help with estate planning?
Yes. Estate planning is an important part of the wealth planning service. 360 ONE works with clients on wills, testamentary trusts, powers of attorney and succession planning, ensuring assets are structured and protected for the people you care about.
What is involved in business succession planning?
At its heart, succession planning is about making sure that when the time comes to step back or move on, everything transfers smoothly and on your terms. That means looking at how ownership and control will change hands, your business structure, what the business is worth, the tax implications of the transfer, and where you land personally on the other side. It is a process that works best when it starts well before you are ready to leave.
What is a testamentary trust and do I need one?
A testamentary trust is a trust established under your will that comes into effect upon your death. It can offer significant tax advantages and asset protection for your beneficiaries, particularly if you have minor children or a complex asset base. Whether you need one depends on your circumstances, which is something 360 ONE can assess with you.
SMSF Services
How much super do I need to make an SMSF worthwhile?
As a general guide, most advisors suggest a minimum balance of around $200,000 to make the running costs of an SMSF competitive with other super options. That said, it depends on your individual circumstances, particularly if you have a spouse or business partner joining the fund.
Do you offer SMSF services?
Yes. SMSF is one of the core service areas at 360 ONE. The team handles everything from fund establishment and administration through to compliance, audit coordination and investment strategy.
What are the main compliance obligations for SMSF trustees?
As a trustee, you are legally responsible for ensuring your fund is managed in accordance with superannuation legislation. This includes maintaining an investment strategy, keeping accurate records, having an annual audit conducted by an approved auditor, and lodging an annual return with the ATO. 360 ONE handles all of this on your behalf.
Can I use my SMSF to buy property?
Yes, including commercial property, which can be particularly advantageous for business owners who want to purchase their business premises inside their super fund. Specific rules apply and the 360 ONE team will walk you through them to ensure any property acquisition is structured correctly.
What happens if my SMSF is not compliant?
The ATO takes SMSF compliance seriously and penalties can be significant, including the fund losing its tax exempt status. If you have any concerns about your fund compliance position, the earlier you seek advice the better. 360 ONE can review your fund and help you rectify any issues.
Can you take over administration of an existing SMSF?
Absolutely. 360 ONE regularly onboards existing funds from other administrators or accountants. A full review is conducted, the fund history and position are assessed, and the team takes over from there.